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Contact Customer Support

Before you submit an issue, please check Auth Help. You can also send us an email directly at support@longmont.utilityapi.net.

Before you submit an issue, please check the Auth Help. You can also send us an email directly at support@longmont.utilityapi.net.

Topic:
Data Request #12345

From:

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Subject:

What should the subject be?
First, check Auth Help to see if your question is already answered there. If you don't find your question, summarize your issue in a few words in this subject.

Example Subjects:

How do I lookup my account?
How do I revoke access?
How do I request data from a customer?
What is this error?
Didn't get intervals for this meter

Details (optional):

What details should I provide?
We can help the most if you answer the following questions:

What were you trying to do?
What happened?
What did you expect to happen, but didn't?

Screenshots (optional):

If you have any screenshots of the issue

How do I take a screenshot?
We can more quickly help if we can see what happened. Here's how you can save a screenshot of what happened:

Windows: Ctrl + PrntScrn
Mac: Shift + Command + 4
Linux: Alt + PrntScrn

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